Celebrity Vacation Homes Privacy Policy

Celebrity Vacation Homes is a vacation rental business serving San Diego, Palm Springs and Big Bear Lake. This policy explains how Celebrity Vacation Homes (CVH, we, us), handles personal information connected with celebrityvacationhomes.com, inquiries, reservations and stays. It also describes choices you can make about that information.

You can contact us at [email protected] or 541-324-4256.

Depending on how you interact with us, we collect the following kinds of information:

• Contact and inquiry details, such as your name, email, phone number, mailing address, preferred destination, travel dates and messages.
• Reservation and stay details, such as the property booked, guest count, names required for registration, payment status, booking history, requests and communications about your visit.
• Payment and transaction information needed to process bookings, charges and refunds. Payment providers handle card information through their checkout systems. Please do not send payment card numbers by email, text or social media.
• Identity and compliance information when required for a particular stay, such as government identification, age verification, signed acknowledgments and guest registration records.
• Records needed to provide support or investigate an incident, such as correspondence, photographs, damage reports and information supplied by booking platforms, guests, staff or vendors.
• Website and device information, such as an IP address, browser, device, pages requested and interactions with booking tools.

We obtain this information from you, a person making a booking for your group, booking platforms, service providers and devices or systems used to operate the website and properties. If you supply another person’s information, please make sure you have authority to do so and share this policy with them.

We use personal information to answer questions, manage reservations and payments, prepare the property, communicate arrival and stay details, provide support and arrange services. We also use it to verify eligibility or identity where appropriate, prevent fraud, protect guests and property, investigate incidents, handle claims, meet applicable recordkeeping obligations and improve our services.

We use contact information for promotional messages only as permitted by law and any consent you provide. Marketing consent is not a condition of making a reservation.

We disclose relevant information to people and companies helping us provide a stay or operate the business. These may include:

• Lodgify and applicable booking platforms for reservations, guest communications and website functions.
• Payment processors and financial institutions for payments, fraud prevention and refunds.
• Providers used for electronic signatures, video verification, entry systems, email, texts, hosting, security and technical support. These may include DocuSign, Zoom and Eufy where used for your stay.
• Authorized property owners, managers, housekeeping or maintenance teams when needed to provide services, manage access or address a problem. Operational access should be limited to the information needed for the task.
• Professional advisers, insurers, claims administrators or public authorities when reasonably needed to meet legal obligations, address a claim or protect lawful rights.

We may also disclose information at your direction or in connection with a business transfer, subject to applicable law and safeguards. Booking platforms and other providers may handle some information under their own privacy policies.

The website and booking tools use technologies that support functions such as loading pages, remembering settings, security and checkout. Your browser may let you limit or remove cookies, although doing so may affect booking features. Our inquiry form uses Google reCAPTCHA; Google’s Privacy Policy and Terms of Service describe its handling of information.

You can stop promotional emails through their unsubscribe link or by contacting us. You can withdraw consent to promotional texts by replying STOP where supported or contacting us directly; contact us for help if your messaging channel does not support automated commands. Message frequency varies, and carrier charges may apply. Essential reservation communications are handled separately from marketing, and we can discuss another contact method when needed.

We retain personal information for the period needed to provide the relevant service, maintain business records, resolve disputes, address claims or meet applicable legal obligations. The appropriate period depends on the information, the purpose and any lawful preservation requirement. We delete or de-identify information when it is no longer needed, subject to those requirements.

We use reasonable organizational and technical measures to protect personal information. Access is limited according to business responsibilities. No online service or storage method can be guaranteed completely secure.

Contact [email protected] or 541-324-4256 if you want to ask about, access, correct or request deletion of your information. We will explain what we can do, including any records that must be retained.

Depending on the law that applies, you may have additional rights to know, access or receive a copy of information, request correction or deletion, opt out of sale, sharing or targeted advertising, or limit certain uses of sensitive information. These rights can depend on the business, the information and statutory exceptions. We do not penalize you for exercising applicable privacy rights.

We may request information reasonably necessary to verify an access, correction or deletion request, or an authorized agent’s authority. We do not impose identity verification on an opt-out request where the applicable law prohibits it. Please do not email your ID unless we arrange an appropriate verification method.

Our website and reservation services are intended for adults. An adult booking a family stay may provide limited information about children when relevant to the reservation. We do not knowingly solicit personal information directly from children under 16 through the website. Contact us if you believe a child has submitted personal information directly so we can review and address it.

Links and embedded services may take you to third-party websites. Their policies govern information they collect independently. Their privacy practices may differ from ours.